Industry
Education Technology
Healthcare
1 more industry(es)Achieve Stellar Results with AiseraGPT for Enterprise
Summary
Chegg utilized Aisera's Conversational AI to improve its IT service operations, resulting in significant increases in auto-resolution rates and employee satisfaction.
Products
Software
Conversational AI & Automation
Technology enabling self-service and automated IT support.
Sample Category
Sample Product 2
Sample product description for demonstration purposes.
Sample Category
Sample Product 3
Sample product description for demonstration purposes.
2 more products available
Challenges
- Rapid company growth and large volumes of IT tickets bottlenecked Chegg's service desk.
Solutions
- Implemented Conversational AI & Automation for self-service IT support.
- Deployed real-time monitoring and analytics platform
1 more solutions available
Outcomes
- 80% increase in auto-resolution rates.
- Achieved 24/7 real-time visibility and monitoring
- Successfully scaled operations to support 3x growth
2 more outcomes available
Target Organization
Chegg
Description: An education technology company providing digital and physical textbook rentals, online tutoring, and other student services.
Industry:Education Technology