Espressive
Industry
Enterprise Analytics
Healthcare
1 more industry(es)Alteryx Utilizes Generative AI to Scale Support Without Compromising Employee Satisfaction
Summary
Alteryx implemented Espressive's Barista, a conversational AI-based virtual agent, to scale employee support and maintain high satisfaction scores, resulting in significant interaction deflection and ...
Products
Software
Barista
A conversational generative AI-based virtual agent for employee self-help.
Sample Category
Sample Product 2
Sample product description for demonstration purposes.
1 more products available
Challenges
- Need for a scalable, self-help solution to handle growing support demands
- Lack of real-time visibility into operations
1 more challenges available
Solutions
- Implementing Barista, a conversational AI-based virtual agent for employee self-help
- Deployed real-time monitoring and analytics platform
1 more solutions available
Outcomes
- 53% of interactions deflected through Barista channels
- Achieved 24/7 real-time visibility and monitoring
- Successfully scaled operations to support 3x growth
2 more outcomes available
Target Organization
Alteryx
Description: Powers actionable insights with the AI Platform for Enterprise Analytics.
Industry:Enterprise Analytics, Software