evaluagent
Industry
Call Centre
Healthcare
1 more industry(es)Analysing Call Centre Data to Improve Efficiency
Summary
The case study explores how Evaluagent's AI-powered platform improves call centre efficiency by providing insights into agent performance and customer satisfaction through conversation intelligence, a...
Products
Software
Evaluagent
An AI-powered platform for analysing call centre data to improve quality assurance and efficiency.
Challenges
- Inefficient manual feedback and evaluation cycles
- Lack of real-time visibility into operations
- Difficulty in scaling current infrastructure
2 more challenges available
Solutions
- AI-driven technology to record, transcribe, evaluate and prioritise calls, emails, and chats
- Deployed real-time monitoring and analytics platform
- Migrated to cloud-based scalable infrastructure
2 more solutions available
Outcomes
- Increased productivity by 285% without expanding the team
- Achieved 24/7 real-time visibility and monitoring
- Successfully scaled operations to support 3x growth
2 more outcomes available
Target Organization
The Share Centre
Description: A Financial Tech organization dedicated to making buying and selling shares easier for its customers.
Industry:Financial Technology, Call Centre