Industry
SaaS
Healthcare
1 more industry(es)Marketboomer 6x Its ROI With Contextual, In-App Customer Onboarding
Summary
Marketboomer, a SaaS procurement platform, deployed Whatfix's DAP to enhance customer onboarding, leading to improved user adoption and a 6x ROI.
Products
Software
Whatfix DAP
A digital adoption platform providing in-app guidance and contextual support for user onboarding.
Sample Category
Sample Product 2
Sample product description for demonstration purposes.
1 more products available
Challenges
- Inefficient customer training methods leading to bottlenecks.
- Lack of real-time visibility into operations
- Difficulty in scaling current infrastructure
2 more challenges available
Solutions
- Deployment of Whatfix DAP for in-app guidance and support.
- Deployed real-time monitoring and analytics platform
- Migrated to cloud-based scalable infrastructure
2 more solutions available
Outcomes
- Eliminated 280 hours on creating customer onboarding and training content.
- Achieved 24/7 real-time visibility and monitoring
- Successfully scaled operations to support 3x growth
- Decreased operational costs by 40% annually
- Improved data accuracy and accessibility by 85%
4 more outcomes available
Target Organization
Marketboomer
Description: A cloud-based digital procurement software provider for the hospitality industry.
Industry:SaaS, Hospitality