incident.io
Industry
E-commerce
Healthcare
Financial Services
2 more industry(es)How incident.io’s pace of development helped Etsy turn incident response into a superpower
Summary
Etsy leveraged incident.io to transform its incident response process, improving visibility, data collection, and organizational learning around incidents. The adoption enabled automated workflows, st...
Products
Software
incident.io
A software platform for incident management that streamlines response, automates workflows, and provides actionable insights.
Sample Category
Sample Product 2
Sample product description for demonstration purposes.
Sample Category
Sample Product 3
Sample product description for demonstration purposes.
2 more products available
Challenges
- Lack of visibility and insights into lower-severity and internal-facing incidents.
- Lack of real-time visibility into operations
- Difficulty in scaling current infrastructure
- High operational costs due to legacy systems
- Poor data integration across departments
4 more challenges available
Solutions
- Implemented incident.io to centralize and automate incident management processes.
- Deployed real-time monitoring and analytics platform
- Migrated to cloud-based scalable infrastructure
- Modernized legacy systems with new technology stack
- Integrated data across all business functions
4 more solutions available
Outcomes
- Improved visibility into all incidents, including lower severity and internal-facing events.
- Achieved 24/7 real-time visibility and monitoring
- Successfully scaled operations to support 3x growth
- Decreased operational costs by 40% annually
- Improved data accuracy and accessibility by 85%
- Automated 70% of manual processes
- Enhanced decision-making with unified analytics
6 more outcomes available
Target Organization
Etsy
Description: Etsy is a global e-commerce marketplace for unique and creative goods, promoting sustainability and responsibility.
Industry:E-commerce