Industry
Restaurant
Healthcare
1 more industry(es)Burger Drops: Building Community and Streamlining Operations with Ritual
Summary
Burger Drops, a Toronto-based restaurant, faced operational challenges during rapid early growth and the COVID-19 pandemic. By implementing Ritual’s digital ordering solution, they improved customer e...
Products
Software
Ritual App
A digital ordering platform allowing customers to pre-order and pick up food, reducing wait times and improving service.
Sample Category
Sample Product 2
Sample product description for demonstration purposes.
1 more products available
Challenges
- Managing high walk-in crowds and maintaining social distancing during COVID-19.
- Lack of real-time visibility into operations
- Difficulty in scaling current infrastructure
- High operational costs due to legacy systems
3 more challenges available
Solutions
- Implemented Ritual App for digital pre-ordering and pickup.
- Deployed real-time monitoring and analytics platform
- Migrated to cloud-based scalable infrastructure
2 more solutions available
Outcomes
- Orders split evenly between walk-ins and Ritual users (50% each).
- Achieved 24/7 real-time visibility and monitoring
- Successfully scaled operations to support 3x growth
- Decreased operational costs by 40% annually
- Improved data accuracy and accessibility by 85%
- Automated 70% of manual processes
5 more outcomes available
Target Organization
Burger Drops
Description: A popular Toronto-based restaurant specializing in high-quality burgers, focused on community and guest experience.
Industry:Restaurant, Food Service