Industry
Telecommunications
Healthcare
1 more industry(es)Achieve Stellar Results with AiseraGPT for Enterprise
Summary
8x8 utilizes Aisera's AI Customer Service solution to enhance customer support and experience, resulting in significant improvements in auto-resolution rate, customer satisfaction, and agent productiv...
Products
Software
Otto
A Generative AI-powered virtual assistant that automates and enables self-service for customer support.
Sample Category
Sample Product 2
Sample product description for demonstration purposes.
1 more products available
Challenges
- Need to innovate customer service experience.
- Lack of real-time visibility into operations
1 more challenges available
Solutions
- Implementation of Aisera's Conversational AI to auto-resolve support requests.
- Deployed real-time monitoring and analytics platform
- Migrated to cloud-based scalable infrastructure
2 more solutions available
Outcomes
- 65% auto-resolution rate.
- Achieved 24/7 real-time visibility and monitoring
- Successfully scaled operations to support 3x growth
- Decreased operational costs by 40% annually
- Improved data accuracy and accessibility by 85%
4 more outcomes available
Target Organization
8x8
Description: Service provider offering communication solutions to businesses from small shops to global enterprises.
Industry:Telecommunications