wpewaf.com
Industry
Contact Center
Healthcare
Financial Services
2 more industry(es)Outstanding Achievements of Calabrio ONE Customers Celebrated
Summary
This case study highlights how various organizations have leveraged Calabrio ONE to enhance contact center efficiency, employee engagement, and customer experience. It features multiple companies that...
Products
Software
Calabrio ONE
A workforce optimization and analytics platform for contact centers, enabling scheduling, quality management, analytics, and reporting.
Challenges
- Meeting evolving customer and employee expectations in fast-changing markets.
- Lack of real-time visibility into operations
- Difficulty in scaling current infrastructure
- High operational costs due to legacy systems
- Poor data integration across departments
4 more challenges available
Solutions
- Implementation of Calabrio ONE for workforce management, analytics, and quality management across contact centers.
- Deployed real-time monitoring and analytics platform
- Migrated to cloud-based scalable infrastructure
2 more solutions available
Outcomes
- Increased number of credit decisions per hour and reduced processing time for loan applicants.
- Achieved 24/7 real-time visibility and monitoring
- Successfully scaled operations to support 3x growth
- Decreased operational costs by 40% annually
- Improved data accuracy and accessibility by 85%
- Automated 70% of manual processes
- Enhanced decision-making with unified analytics
- Strengthened security posture and reduced vulnerabilities
7 more outcomes available
Target Organization
Multiple organizations (e.g., LendingClub, Young Living Essential Oils, Paychex, Sequential Technology International, Radial, Consumer Cellular, Tiffany & Co., Rackspace)
Description: Organizations operating contact centers in various industries, including financial services, retail, IT, and e-commerce, seeking to optimize customer experience and operational efficiency.
Industry:Contact Center, Financial Services, Retail, IT, E-commerce