evaluagent
Industry
Legal Services
Unlocking More Potential from Quality Assurance for Blume
Summary
Discover how evaluagent is helping Blume reimagine its approach to QA with innovative, engaging features.
Products
Software
Evaluagent
A visual, data-driven QA platform designed to enhance agent engagement and compliance.
Challenges
- Using basic tools like spreadsheets and note-taking software for QA, which was not engaging for agents.
- Lack of real-time visibility into operations
- Difficulty in scaling current infrastructure
2 more challenges available
Solutions
- Implemented Evaluagent's QA platform to replace spreadsheets and note-taking software.
- Deployed real-time monitoring and analytics platform
1 more solutions available
Outcomes
- 39% increase in Quality Score.
- Achieved 24/7 real-time visibility and monitoring
- Successfully scaled operations to support 3x growth
- Decreased operational costs by 40% annually
3 more outcomes available
Target Organization
Blume
Description: Blume is a customer acquisition company helping clients in the UK legal sector grow through marketing, data, and customer engagement.
Industry:Legal Services