Industry
Travel and Hospitality
Healthcare
Financial Services
2 more industry(es)How Outdoorsy Navigated Bumpy Roads and Exponential Growth
Summary
Outdoorsy, an RV rental marketplace, managed to rapidly scale its support team and operations in response to a sudden 200% surge in bookings after pandemic restrictions eased, leveraging Guru to strea...
Products
Software
Guru
A knowledge management platform used to centralize and distribute critical information to remote support teams.
Sample Category
Sample Product 2
Sample product description for demonstration purposes.
1 more products available
Challenges
- Sudden transition to remote work due to COVID-19.
- Lack of real-time visibility into operations
- Difficulty in scaling current infrastructure
- High operational costs due to legacy systems
- Poor data integration across departments
4 more challenges available
Solutions
- Implementation of Guru as the primary knowledge management platform for support agents.
- Deployed real-time monitoring and analytics platform
- Migrated to cloud-based scalable infrastructure
- Modernized legacy systems with new technology stack
3 more solutions available
Outcomes
- Rapid scaling of support operations to handle exponential growth.
- Achieved 24/7 real-time visibility and monitoring
- Successfully scaled operations to support 3x growth
- Decreased operational costs by 40% annually
3 more outcomes available
Target Organization
Outdoorsy
Description: RV rental marketplace connecting owners with renters, enabling peer-to-peer rentals across the U.S.
Industry:Travel and Hospitality, Marketplace