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Industry

Technology

Healthcare

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The Total Economic Impact™ of Mural for IBM

Summary

A Forrester study commissioned by Mural to evaluate the financial benefits, costs, and ROI of using Mural at IBM.

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Products

Software

Mural

A digital workspace for visual collaboration and design thinking.

Challenges

  • High costs associated with in-person workshops.
  • Lack of real-time visibility into operations

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Solutions

  • Implementation of Mural for visual collaboration and design thinking across IBM.

Outcomes

  • Reduced costs on in-person workshops.
  • Achieved 24/7 real-time visibility and monitoring
  • Successfully scaled operations to support 3x growth
  • Decreased operational costs by 40% annually

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Target Organization

IBM

Description: A multinational technology and consulting company.

Industry:Technology, Consulting

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