Oracle
Oracle Utilities Opower Proactive Alerts Cloud Service
Summary
The case study highlights the benefits of Oracle Utilities Opower Proactive Alerts Cloud Service in reducing service costs, increasing customer satisfaction, and driving digital engagement for utility...
Value Drivers
Challenges
- High billing concerns leading to increased call volume and reduced customer satisfaction.
- Lack of real-time visibility into operations
1 more challenges available
Solutions
- Implementation of proactive alerts to inform customers about their energy usage and provide high bill alerts.
- Deployed real-time monitoring and analytics platform
1 more solutions available
Outcomes
- Up to 80% customer satisfaction achieved.
- Achieved 24/7 real-time visibility and monitoring
- Successfully scaled operations to support 3x growth
2 more outcomes available
Products
Software
Oracle Utilities Opower Proactive Alerts Cloud Service
Proactive alerts service that provides timely insights to help households understand and control energy use.
Target Organization
Mercury
Description: A New Zealand retailer providing energy solutions.
Industry:Utilities, Retail