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Balto

Overview
Case Studies & Documents

Balto Overview

Date Created: 04/14/25

Reference Link
94ValueScoreTM

Balto is the #1 Contact Center AI software. Explore agent guidance, automated QA, business insights, coaching, call summarization, and more.

Key Findings

Industries

  • •Health Insurance
  • •Healthcare
  • •P&C Insurance
  • •Banking & Credit Unions
  • •Collections
  • •Home Remodeling
  • •BPO

Featured Products

  • •Generative AI
  • •Insights
  • •Coaching
  • •Compliance
  • •Quality
  • •Guidance
  • •Notes

Keywords

  • •Contact Center AI
  • •AI software
  • •agent guidance
  • •automated QA
  • •business insights
  • •coaching
  • •call summarization