Cresta
How Cox and Cresta partner to grow revenue and improve digital experience
Summary
Cox partnered with Cresta to enhance their digital customer experience and improve sales and retention performance through AI-powered solutions, leading to significant revenue growth and operational e...
Value Drivers
Challenges
- Agents were remote and needed support to meet KPIs and revenue targets with minimal supervision
- Lack of real-time visibility into operations
1 more challenges available
Solutions
- Integration of Cresta into Cox's contact center chat strategy
- Deployed real-time monitoring and analytics platform
- Migrated to cloud-based scalable infrastructure
- Modernized legacy systems with new technology stack
3 more solutions available
Outcomes
- 20-30% increase in revenue per chat for Residential Sales
- Achieved 24/7 real-time visibility and monitoring
- Successfully scaled operations to support 3x growth
- Decreased operational costs by 40% annually
3 more outcomes available
Products
Software
CRESTA INSIGHTS
A Real-Time Intelligence platform that provides insights into customer interactions.
Sample Category
Sample Product 2
Sample product description for demonstration purposes.
Sample Category
Sample Product 3
Sample product description for demonstration purposes.
2 more products available
Target Organization
Cox Communications
Description: A company providing digital home solutions and serving over 6.5 million customers across the US.
Industry:Telecommunications