Jio Haptik
How Haptik Drives Customer Success A Case Study
Summary
Haptik optimized a Conversational AI lead generation bot for a FinTech peer-to-peer lending company, addressing low bot traffic and high drop-off rates to significantly boost lead generation and user ...
Value Drivers
Challenges
- Low incoming traffic on the chatbot.
- Lack of real-time visibility into operations
- Difficulty in scaling current infrastructure
2 more challenges available
Solutions
- Task-box reordering based on usage, utility, and importance to highlight lead generation tasks.
- Deployed real-time monitoring and analytics platform
- Migrated to cloud-based scalable infrastructure
- Modernized legacy systems with new technology stack
- Integrated data across all business functions
4 more solutions available
Outcomes
- Bot usage doubled in the following month after implementation.
- Achieved 24/7 real-time visibility and monitoring
- Successfully scaled operations to support 3x growth
- Decreased operational costs by 40% annually
- Improved data accuracy and accessibility by 85%
- Automated 70% of manual processes
5 more outcomes available
Products
Software
Lead Generation Bot
A Conversational AI chatbot deployed to generate leads and support customers on a FinTech peer-to-peer lending platform.
Target Organization
FinTech peer-to-peer lending company
Description: A financial technology company providing peer-to-peer lending services, offering a variety of loans such as personal and education loans.
Industry:FinTech, Peer-to-Peer Lending