Moveworks
Total Economic Impact Study™: Moveworks Conversational AI Platform Delivered 256% Return on Investment
Summary
A Forrester Consulting study details how Moveworks’ conversational AI platform delivered a 256% ROI over three years for a composite organization, driving major cost savings, productivity gains, and i...
Value Drivers
Challenges
- Legacy employee support channels (email, phone, portals) unable to keep up with fast-growing workforces
- Lack of real-time visibility into operations
- Difficulty in scaling current infrastructure
- High operational costs due to legacy systems
3 more challenges available
Solutions
- Deployment of Moveworks’ out-of-the-box conversational AI platform for IT and HR support automation
- Deployed real-time monitoring and analytics platform
- Migrated to cloud-based scalable infrastructure
- Modernized legacy systems with new technology stack
3 more solutions available
Outcomes
- 256% ROI over three years and $11.5 million in total savings
- Achieved 24/7 real-time visibility and monitoring
- Successfully scaled operations to support 3x growth
- Decreased operational costs by 40% annually
- Improved data accuracy and accessibility by 85%
- Automated 70% of manual processes
- Enhanced decision-making with unified analytics
- Strengthened security posture and reduced vulnerabilities
- Improved customer satisfaction scores by 45%
- Achieved 100% compliance with industry standards
- Enabled seamless remote work capabilities
10 more outcomes available
Products
Software
Moveworks Conversational AI Platform
An enterprise AI platform that automates employee support and communications across IT, HR, finance, and approvals.
Sample Category
Sample Product 2
Sample product description for demonstration purposes.
Sample Category
Sample Product 3
Sample product description for demonstration purposes.
2 more products available
Target Organization
unknown
Description: Composite organization constructed for the purpose of Total Economic Impact analysis, based on inputs from five Moveworks customers across healthcare, manufacturing, and technology sectors.
Industry:Healthcare, Manufacturing, Technology