Yuma
Proof in performance: Case Studies that map the future of e-commerce
Summary
This document provides an overview of how leading e-commerce merchants from various industries leverage Yuma's AI solutions to automate customer support, improve efficiency, reduce costs, and enhance ...
Value Drivers
Challenges
- High volume of customer service tickets resulting in slow response times and high operational costs.
- Lack of real-time visibility into operations
- Difficulty in scaling current infrastructure
2 more challenges available
Solutions
- Implementation of Yuma AI agents to automate customer experience (CX) and support ticket handling.
- Deployed real-time monitoring and analytics platform
- Migrated to cloud-based scalable infrastructure
2 more solutions available
Outcomes
- Automation of up to 89% of customer support tickets in select organizations.
- Achieved 24/7 real-time visibility and monitoring
- Successfully scaled operations to support 3x growth
- Decreased operational costs by 40% annually
- Improved data accuracy and accessibility by 85%
4 more outcomes available
Products
Software
Yuma AI
AI-powered automation platform designed to streamline and enhance customer support operations for e-commerce businesses.
Target Organization
Multiple e-commerce merchants (e.g., UnBonMaillot, FINN, Glossier, Clove, EvryJewels, Petlibro, CABAIA, MyVariations, MFI Medical, The Koin Club, Omnie)
Description: E-commerce businesses operating in sectors such as fashion, beauty, personal care, consumer tech, and medical supplies, utilizing AI-driven solutions to scale customer support operations.
Industry:E-commerce, Fashion & Apparel, Beauty & Personal Care, Consumer Technology, Healthcare