Exotel
From Overdue to Settled: Customized Engagements for Optimized Collections
Summary
Exotel delivers AI-driven, omni-channel engagement solutions for banks, NBFCs, and collection agencies to streamline operations, reduce costs, and accelerate debt recovery. The platform enables proact...
Value Drivers
Challenges
- Inefficient and reactive debt collection methods
- Lack of real-time visibility into operations
- Difficulty in scaling current infrastructure
- High operational costs due to legacy systems
- Poor data integration across departments
- Limited automation capabilities
5 more challenges available
Solutions
- AI-powered conversations via voicebots and chatbots for borrower engagement
- Deployed real-time monitoring and analytics platform
- Migrated to cloud-based scalable infrastructure
- Modernized legacy systems with new technology stack
- Integrated data across all business functions
- Introduced AI-powered automation tools
- Established unified reporting dashboard
- Enhanced security with advanced protection measures
7 more solutions available
Outcomes
- Streamlined and more efficient collections process
- Achieved 24/7 real-time visibility and monitoring
- Successfully scaled operations to support 3x growth
- Decreased operational costs by 40% annually
- Improved data accuracy and accessibility by 85%
- Automated 70% of manual processes
- Enhanced decision-making with unified analytics
6 more outcomes available
Products
Software
Exotel Omni-channel Contact Center
A unified contact center platform offering multi-channel communications, agent assistance, and quality analysis for efficient debt recovery.
Sample Category
Sample Product 2
Sample product description for demonstration purposes.
Sample Category
Sample Product 3
Sample product description for demonstration purposes.
2 more products available
Target Organization
unknown
Industry:Banking, Non-Banking Financial Companies (NBFCs), Collection Agencies