Bird
OVO Energy achieves 2x agent efficiency by automating meter readings
Summary
OVO Energy collaborated with Bird to implement a WhatsApp-based automated meter reading system, enhancing customer communication and operational efficiency.
Value Drivers
Challenges
- Need for a secure and easy-to-use communication platform due to COVID-19 restrictions.
- Lack of real-time visibility into operations
1 more challenges available
Solutions
- Implemented an interactive communication channel via WhatsApp for automated meter readings.
- Deployed real-time monitoring and analytics platform
1 more solutions available
Outcomes
- Achieved 2x agent efficiency in handling tickets.
- Achieved 24/7 real-time visibility and monitoring
- Successfully scaled operations to support 3x growth
- Decreased operational costs by 40% annually
3 more outcomes available
Products
Software
Flow Builder
A tool for creating user-friendly automated workflows.
Sample Category
Sample Product 2
Sample product description for demonstration purposes.
Sample Category
Sample Product 3
Sample product description for demonstration purposes.
2 more products available
Target Organization
OVO Energy
Description: An energy company focusing on fair, green, and simple energy solutions.
Industry:Energy