Wati
How Habuild Scaled from 400 to 3.1 Lakh Customers with Wati’s Chatbots
Summary
Habuild, an online wellness platform focused on yoga, leveraged Wati’s WhatsApp automation solutions to scale from 400 to over 310,000 customers in just four years by personalizing, automating, and st...
Value Drivers
Challenges
- Reliance on generic, mass WhatsApp messaging led to frequent Meta blocks and unreliable customer communication.
- Lack of real-time visibility into operations
- Difficulty in scaling current infrastructure
- High operational costs due to legacy systems
- Poor data integration across departments
4 more challenges available
Solutions
- Implementation of Wati’s WhatsApp chatbots for personalized messaging, onboarding, attendance tracking, referrals, feedback, and re-engagement.
- Deployed real-time monitoring and analytics platform
- Migrated to cloud-based scalable infrastructure
- Modernized legacy systems with new technology stack
- Integrated data across all business functions
4 more solutions available
Outcomes
- Scaled from 400 to over 310,000 customers (and further to 380,000 in 4 years) across 172+ countries.
- Achieved 24/7 real-time visibility and monitoring
- Successfully scaled operations to support 3x growth
- Decreased operational costs by 40% annually
- Improved data accuracy and accessibility by 85%
- Automated 70% of manual processes
- Enhanced decision-making with unified analytics
- Strengthened security posture and reduced vulnerabilities
7 more outcomes available
Products
Software
Wati Chatbot Platform
A WhatsApp-centric automation and workflow platform enabling personalized, automated customer communication, onboarding, referrals, and engagement.
Sample Category
Sample Product 2
Sample product description for demonstration purposes.
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Sample Product 3
Sample product description for demonstration purposes.
2 more products available
Target Organization
Habuild
Description: Habuild is a leading online wellness platform focusing on yoga and healthy habit formation, serving users in over 172 countries through a variety of programs and challenges aimed at building sustainable lifestyles.
Industry:Online Wellness, Health & Fitness, Education