Flip
AI Calls That Drive Outcomes
Summary
The case study discusses Flip's Voice AI product implemented in various urgent care facilities, resulting in improved efficiency, increased collections, and reduced operational costs through automatio...
Value Drivers
Challenges
- High volume of incoming calls overwhelming front desk staff
- Lack of real-time visibility into operations
- Difficulty in scaling current infrastructure
2 more challenges available
Solutions
- Implemented Flip's Voice AI to automate calls and integrate with EMR systems
- Deployed real-time monitoring and analytics platform
- Migrated to cloud-based scalable infrastructure
2 more solutions available
Outcomes
- 50% of calls automated
- Achieved 24/7 real-time visibility and monitoring
- Successfully scaled operations to support 3x growth
2 more outcomes available
Products
Software
Voice AI
A modern voice AI solution for urgent care that automates calls and integrates with existing systems.
Target Organization
CRH Healthcare
Description: A healthcare provider operating urgent care locations.
Industry:Healthcare, Urgent Care