Gladly
Rothy’s Creates Blueprint for Scalable Customer Service
Summary
Rothy's, an ethical ecommerce shoe brand, partnered with Gladly to scale their customer service efficiently using AI and a unified platform, resulting in enhanced customer interactions and agent satis...
Value Drivers
Challenges
- Maintaining personalized customer support while scaling
- Lack of real-time visibility into operations
- Difficulty in scaling current infrastructure
2 more challenges available
Solutions
- Implementation of Gladly's unified customer service platform
- Deployed real-time monitoring and analytics platform
- Migrated to cloud-based scalable infrastructure
2 more solutions available
Outcomes
- Improvement in SLAs from 68% to 83%
- Achieved 24/7 real-time visibility and monitoring
- Successfully scaled operations to support 3x growth
2 more outcomes available
Products
Software
Gladly
A customer service platform providing a unified view of customer interactions across multiple channels.
Target Organization
Rothy's
Description: An ethical ecommerce shoe brand known for sustainable products made from recycled materials.
Industry:Ecommerce, Retail