Issuetrak
Mossbourne Academy's Tech Team Receives High Marks
Summary
Mossbourne Community Academy transformed its IT service delivery using Issuetrak, leading to improved efficiency, asset management, and high customer satisfaction scores. By automating help desk proce...
Value Drivers
Challenges
- Outgrew a basic, free help desk application as technology use expanded
- Lack of real-time visibility into operations
- Difficulty in scaling current infrastructure
- High operational costs due to legacy systems
- Poor data integration across departments
4 more challenges available
Solutions
- Implemented Issuetrak to automate and centralize IT help desk processes
- Deployed real-time monitoring and analytics platform
- Migrated to cloud-based scalable infrastructure
- Modernized legacy systems with new technology stack
- Integrated data across all business functions
4 more solutions available
Outcomes
- Centralized IT request management and improved issue resolution tracking
- Achieved 24/7 real-time visibility and monitoring
- Successfully scaled operations to support 3x growth
- Decreased operational costs by 40% annually
- Improved data accuracy and accessibility by 85%
4 more outcomes available
Products
Software
Issuetrak
A web-based help desk and issue tracking software used to manage IT requests, automate workflows, and report on support metrics.
Target Organization
Mossbourne Community Academy
Description: A leading secondary school in Hackney, London, focused on academic excellence and innovative use of technology in education.
Industry:Education