TrustYou
Customer Success: How B&B HOTELS Uses TrustYou To Gain More Reviews and Customer Feedback
Summary
B&B HOTELS, a leading budget hotel chain, leveraged TrustYou's online reputation management platform to streamline review collection, gain actionable insights from guest feedback, and improve overall ...
Value Drivers
Challenges
- Difficulty obtaining a comprehensive overview of online reviews across all properties
- Lack of real-time visibility into operations
- Difficulty in scaling current infrastructure
- High operational costs due to legacy systems
3 more challenges available
Solutions
- Implementation of TrustYou's online reputation management platform
- Deployed real-time monitoring and analytics platform
- Migrated to cloud-based scalable infrastructure
- Modernized legacy systems with new technology stack
- Integrated data across all business functions
4 more solutions available
Outcomes
- Increased overall review scores
- Achieved 24/7 real-time visibility and monitoring
- Successfully scaled operations to support 3x growth
- Decreased operational costs by 40% annually
- Improved data accuracy and accessibility by 85%
- Automated 70% of manual processes
5 more outcomes available
Products
Software
TrustYou
Online reputation management and guest feedback platform enabling hotels to collect, analyze, and act on guest reviews.
Target Organization
B&B HOTELS
Description: A major European budget hotel chain operating over 300 hotels across Europe and Morocco, focused on delivering affordable and quality accommodations.
Industry:Hospitality, Travel