Sprinklr
Independent Study Finds Sprinklr Social Delivered 327% ROI
Summary
A 2024 Forrester Consulting Total Economic Impact (TEI) study found that Sprinklr Social delivered a 327% three-year ROI for a composite enterprise, with significant improvements in productivity, cost...
Value Drivers
Challenges
- Disjointed social media management across global and regional teams
- Lack of real-time visibility into operations
- Difficulty in scaling current infrastructure
- High operational costs due to legacy systems
- Poor data integration across departments
4 more challenges available
Solutions
- Implementation of Sprinklr Social for unified social media management
- Deployed real-time monitoring and analytics platform
- Migrated to cloud-based scalable infrastructure
- Modernized legacy systems with new technology stack
3 more solutions available
Outcomes
- 327% three-year, risk-adjusted ROI for the composite organization
- Achieved 24/7 real-time visibility and monitoring
- Successfully scaled operations to support 3x growth
- Decreased operational costs by 40% annually
- Improved data accuracy and accessibility by 85%
- Automated 70% of manual processes
- Enhanced decision-making with unified analytics
6 more outcomes available
Products
Software
Sprinklr Social
An enterprise-grade social media management solution with AI-powered listening, engagement, reporting, and advocacy tools.
Target Organization
unknown
Description: Composite organization based on interviews with global enterprise customers using Sprinklr Social.
Industry:Enterprise Software, Technology, Retail