Airtable
How Zendesk built an Airtable app that supports start-ups
Summary
Zendesk leveraged Airtable to build a custom application that transformed its startup partnership program, enabling better data visibility, faster iteration, and significant increases in high-quality ...
Value Drivers
Challenges
- Lack of visibility into referral sources and quality of VC partnerships
- Lack of real-time visibility into operations
- Difficulty in scaling current infrastructure
- High operational costs due to legacy systems
3 more challenges available
Solutions
- Implemented Airtable to centralize and track VC partner and startup data
- Deployed real-time monitoring and analytics platform
- Migrated to cloud-based scalable infrastructure
- Modernized legacy systems with new technology stack
3 more solutions available
Outcomes
- 233% increase in referrals to the startup partnership program
- Achieved 24/7 real-time visibility and monitoring
- Successfully scaled operations to support 3x growth
- Decreased operational costs by 40% annually
- Improved data accuracy and accessibility by 85%
- Automated 70% of manual processes
- Enhanced decision-making with unified analytics
6 more outcomes available
Products
Software
Airtable
A cloud-based platform used by Zendesk to centralize data, build custom applications, and track program performance.
Sample Category
Sample Product 2
Sample product description for demonstration purposes.
1 more products available
Target Organization
Zendesk, Inc.
Description: Customer service software company providing support and sales products to enhance customer relationships. The Zendesk for Startups program offers free access to its platform and additional benefits to qualifying startups.
Industry:Technology, Customer Service Software