ARCOS
Electric Utility Accelerates Crew Callout and Simplifies Resource Management
Summary
A large US investor-owned electric utility dramatically reduced callout times and improved resource management by automating crew callout, management, and reporting with ARCOS solutions. The implement...
Value Drivers
Challenges
- Manual callout process was slow, costly, and did not respect complex business and union rules.
- Lack of real-time visibility into operations
- Difficulty in scaling current infrastructure
- High operational costs due to legacy systems
- Poor data integration across departments
- Limited automation capabilities
5 more challenges available
Solutions
- Implemented ARCOS Callout for fully automated crew callout following complex business and union rules.
- Deployed real-time monitoring and analytics platform
- Migrated to cloud-based scalable infrastructure
- Modernized legacy systems with new technology stack
- Integrated data across all business functions
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Outcomes
- Reduced callout process time by nearly 80%.
- Achieved 24/7 real-time visibility and monitoring
- Successfully scaled operations to support 3x growth
- Decreased operational costs by 40% annually
- Improved data accuracy and accessibility by 85%
- Automated 70% of manual processes
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Products
Software
ARCOS Callout
Automated utility service crew callout solution featuring business rules to equalize workload and opportunities, accelerating response time, restoration, and reporting.
Sample Category
Sample Product 2
Sample product description for demonstration purposes.
Sample Category
Sample Product 3
Sample product description for demonstration purposes.
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Target Organization
Large US Investor-Owned Utility
Description: An investor-owned electric utility serving 650,000 customers across 1,500 square miles with 9,000 miles of distribution lines, responsible for both emergency restoration and routine operations.
Industry:Electric Utilities