Content Guru
Customer Success Stories: Sheffield City Council
Summary
Sheffield City Council, serving over 575,000 residents, implemented Content Guru's storm® platform to modernize its contact center, automate services, and enable flexible working for staff, especially...
Value Drivers
Challenges
- Need for a contact center solution capable of supporting a wide range of council services
- Lack of real-time visibility into operations
- Difficulty in scaling current infrastructure
- High operational costs due to legacy systems
3 more challenges available
Solutions
- Implementation of the storm® contact center platform
- Deployed real-time monitoring and analytics platform
- Migrated to cloud-based scalable infrastructure
- Modernized legacy systems with new technology stack
3 more solutions available
Outcomes
- Automated over 60% of calls with Natural Language Processing
- Achieved 24/7 real-time visibility and monitoring
- Successfully scaled operations to support 3x growth
- Decreased operational costs by 40% annually
- Improved data accuracy and accessibility by 85%
4 more outcomes available
Products
Software
storm®
A cloud-based contact center platform enabling automation, flexible working, and rapid deployment of services for public sector organizations.
Target Organization
Sheffield City Council
Description: One of the largest city councils in the UK, serving over 575,000 residents and responsible for a wide range of public services.
Industry:Public Sector, Local Government