goHappy
How an Intuitive SMS Survey Is Driving Higher Engagement and Targeted Learning
Summary
Mac Haik Restaurant Group improved its employee engagement and feedback collection by switching from ineffective email surveys to goHappy's SMS-based survey platform. This change led to significantly ...
Value Drivers
Challenges
- Low response rates to employee surveys distributed via email (around 6%)
- Lack of real-time visibility into operations
- Difficulty in scaling current infrastructure
- High operational costs due to legacy systems
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Solutions
- Implementing goHappy SMS-based surveys for employee engagement
- Deployed real-time monitoring and analytics platform
- Migrated to cloud-based scalable infrastructure
- Modernized legacy systems with new technology stack
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Outcomes
- 400% increase in participation rates for employee surveys
- Achieved 24/7 real-time visibility and monitoring
- Successfully scaled operations to support 3x growth
- Decreased operational costs by 40% annually
- Improved data accuracy and accessibility by 85%
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Products
Software
goHappy
A mobile-first, app-free SMS-based survey and feedback platform designed to improve engagement among frontline and deskless employees.
Sample Category
Sample Product 2
Sample product description for demonstration purposes.
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Target Organization
Mac Haik Restaurant Group
Description: Operates a portfolio of award-winning restaurants focused on exceptional guest experiences and motivating work environments.
Industry:Restaurants, Hospitality