Industry
Customer Service
Healthcare
1 more industry(es)How Hiver Helps Teams Save Time and Boost Customer Service Efficiency
Summary
This case study highlights how teams using Hiver can significantly reduce response and resolution times, increase customer service efficiency, and achieve complete SLA compliance, with real-world exam...
Products
Software
Hiver
A Gmail-based email management and help desk solution designed to streamline customer service workflows, automate tasks, and enable collaboration.
Challenges
- Slow response and resolution times for customer emails
- Lack of real-time visibility into operations
- Difficulty in scaling current infrastructure
- High operational costs due to legacy systems
3 more challenges available
Solutions
- Implemented Hiver's Gmail-based email management system
- Deployed real-time monitoring and analytics platform
- Migrated to cloud-based scalable infrastructure
- Modernized legacy systems with new technology stack
3 more solutions available
Outcomes
- Cut response and resolution times by 50%
- Achieved 24/7 real-time visibility and monitoring
- Successfully scaled operations to support 3x growth
- Decreased operational costs by 40% annually
- Improved data accuracy and accessibility by 85%
4 more outcomes available