Hiver
Flexport resolves customer emails 50% faster
Summary
Flexport, a logistics and freight forwarding company, implemented Hiver to streamline their customer email management. As a result, they significantly reduced email resolution times, improved team col...
Value Drivers
Challenges
- Frequent missed emails due to unclear ownership and manual assignment
- Lack of real-time visibility into operations
- Difficulty in scaling current infrastructure
- High operational costs due to legacy systems
3 more challenges available
Solutions
- Implemented Hiver to manage customer service emails directly within Gmail
- Deployed real-time monitoring and analytics platform
- Migrated to cloud-based scalable infrastructure
2 more solutions available
Outcomes
- 50% decrease in email resolution time
- Achieved 24/7 real-time visibility and monitoring
- Successfully scaled operations to support 3x growth
- Decreased operational costs by 40% annually
- Improved data accuracy and accessibility by 85%
4 more outcomes available
Products
Software
Hiver
A Gmail-based email collaboration and helpdesk platform that enables teams to assign, track, and manage customer emails efficiently.
Target Organization
Flexport
Description: A freight forwarding and customs brokerage company based in San Francisco, California, focused on improving global trade through technology.
Industry:Logistics, Freight Forwarding, Technology