New Relic
PicPay cuts incidents by 65% with alerts and telemetry data
Summary
PicPay, the largest payment app in Brazil, leveraged New Relic's alerting capabilities to significantly reduce incident volume, leading to improved operational efficiency and customer experience.
Value Drivers
Challenges
- High volume of alerts causing alert fatigue
- Lack of real-time visibility into operations
- Difficulty in scaling current infrastructure
2 more challenges available
Solutions
- Deployed New Relic alerting capabilities
- Deployed real-time monitoring and analytics platform
- Migrated to cloud-based scalable infrastructure
- Modernized legacy systems with new technology stack
3 more solutions available
Outcomes
- 65% reduction in incident volume
- Achieved 24/7 real-time visibility and monitoring
- Successfully scaled operations to support 3x growth
- Decreased operational costs by 40% annually
- Improved data accuracy and accessibility by 85%
- Automated 70% of manual processes
- Enhanced decision-making with unified analytics
6 more outcomes available
Products
Software
New Relic
A comprehensive platform for alerts and telemetry data used to improve incident management and operational efficiency.
Target Organization
PicPay
Description: The largest payment app in Brazil, offering banking services and a financial marketplace with over 30 million active users.
Industry:Financial Services