Notable
Transforming Patient Access and Experience at MUSC Health with Notable’s Digital Automation
Summary
MUSC Health partnered with Notable to deploy AI-driven digital automation for patient intake, registration, scheduling, and care gap closure, resulting in improved patient access, operational efficien...
Value Drivers
Challenges
- Difficulty providing simple, convenient, and modern patient access tools across a geographically dispersed and diverse patient population.
- Lack of real-time visibility into operations
- Difficulty in scaling current infrastructure
- High operational costs due to legacy systems
- Poor data integration across departments
4 more challenges available
Solutions
- Deployment of AI-powered digital intake, registration, referrals, and scheduling across 760 departments and 3,000+ providers.
- Deployed real-time monitoring and analytics platform
- Migrated to cloud-based scalable infrastructure
- Modernized legacy systems with new technology stack
- Integrated data across all business functions
4 more solutions available
Outcomes
- 110,000 monthly digital registrations completed, saving an estimated 3-5 minutes of staff time per appointment.
- Achieved 24/7 real-time visibility and monitoring
- Successfully scaled operations to support 3x growth
- Decreased operational costs by 40% annually
- Improved data accuracy and accessibility by 85%
- Automated 70% of manual processes
- Enhanced decision-making with unified analytics
6 more outcomes available
Products
Software
Notable Digital Front Door
An AI-powered automation platform for patient intake, registration, scheduling, and care gap closure, tightly integrated with EHR systems.
Sample Category
Sample Product 2
Sample product description for demonstration purposes.
Sample Category
Sample Product 3
Sample product description for demonstration purposes.
2 more products available
Target Organization
Medical University of South Carolina (MUSC)
Description: MUSC is South Carolina's oldest medical school and its only comprehensive academic health system, operating 16 hospitals, 350 telehealth sites, and over 750 care locations statewide, dedicated to enhancing health through clinical care, research, and education.
Industry:Healthcare, Hospital & Health Systems