StatusCast
How A Leading SaaS Provider Elevated Their Incident Response and Improved Customer Satisfaction with StatusCast
Summary
8x8, a global SaaS leader in business communications, leveraged StatusCast’s Public Status Page and Incident Management platforms to enhance incident response, boost employee productivity, and increas...
Value Drivers
Challenges
- Ineffective management of incident communications for a diverse, global customer base.
- Lack of real-time visibility into operations
- Difficulty in scaling current infrastructure
- High operational costs due to legacy systems
3 more challenges available
Solutions
- Implementation of StatusCast’s Public Status Page to provide real-time service status and notifications.
- Deployed real-time monitoring and analytics platform
- Migrated to cloud-based scalable infrastructure
- Modernized legacy systems with new technology stack
3 more solutions available
Outcomes
- Achieved over 10 million status page views, 22,000 notifications per month, and 2,000 status page subscribers.
- Achieved 24/7 real-time visibility and monitoring
- Successfully scaled operations to support 3x growth
- Decreased operational costs by 40% annually
- Improved data accuracy and accessibility by 85%
4 more outcomes available
Products
Software
Public Status Page
A customizable platform providing real-time IT service status and communications for end users and customers.
Sample Category
Sample Product 2
Sample product description for demonstration purposes.
1 more products available
Target Organization
8x8
Description: A global Software-as-a-Service provider specializing in cloud-based communications—including voice, video, chat, SMS, and integrated contact center solutions—serving over 55,000 customers worldwide.
Industry:SaaS, Cloud Communications, Contact Center