Wipro
Enterprise Operations Transformation
Summary
This case study explores how Wipro's Enterprise Operations Transformation framework addresses end-to-end process challenges by leveraging simplification, automation, intelligence, and immersive experi...
Value Drivers
Challenges
- Lack of collaboration between IT and business teams
- Lack of real-time visibility into operations
- Difficulty in scaling current infrastructure
- High operational costs due to legacy systems
- Poor data integration across departments
- Limited automation capabilities
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Solutions
- Implementation of Lean and Six Sigma methodologies for process simplification
- Deployed real-time monitoring and analytics platform
- Migrated to cloud-based scalable infrastructure
- Modernized legacy systems with new technology stack
- Integrated data across all business functions
- Introduced AI-powered automation tools
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Outcomes
- Revenue protection of USD 3.6 million and 33% reduction in customer complaints for a leading UK telecom operator
- Achieved 24/7 real-time visibility and monitoring
- Successfully scaled operations to support 3x growth
- Decreased operational costs by 40% annually
- Improved data accuracy and accessibility by 85%
- Automated 70% of manual processes
- Enhanced decision-making with unified analytics
- Strengthened security posture and reduced vulnerabilities
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Products
Software
Base))) TM
A hosted Business Operations Platform leveraging operations analytics, process libraries, business design, and process management.
Sample Category
Sample Product 2
Sample product description for demonstration purposes.
Sample Category
Sample Product 3
Sample product description for demonstration purposes.
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