ServiceNow
ServiceNow Overview
ServiceNow streamlines enterprise workflows with its AI Platform, empowering customers and employees throughout the business.
EXCELLENT · 75–100What a 96 means
Excellent at proving value
ServiceNow consistently quantifies and communicates ROI. Its public record includes a deep library of case studies with measurable outcomes.
Poor0–24
Average25–49
Good50–74
Excellent75–100
NO VALUE MODEL YET
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Categories
Explore where this organization appears across the ValueHub taxonomy
Customer Service
Customer Service Automation Software
Customer Service
IT Management
IT Service Management Tools
IT Management
IT Management › Process Automation Software
Workflow Management Software
IT Management
Artificial Intelligence › Agentic AI Software › AI Agents
AI Agents For Business Operations
Artificial Intelligence
Key Findings
Industries
- •Automotive
- •Banking
- •Consumer Packaged Goods
- •Healthcare
- •Insurance
- •Life Sciences
- •Manufacturing
- •Nonprofit
- •National Government
- •Retail
- •Technology Providers
- •Telecom
Featured Products
- •AI Agents
- •IT Service Management
- •ServiceNow AI Control Tower
- •IT Operations Management
- •Customer Service Management
- •Strategic Portfolio Management
- •IT Asset Management
- •Governance, Risk, and Compliance
- •Security Operations
- •Field Service Management
- •HR Service Delivery
- •Employee Center
Keywords
- •ServiceNow
- •No BU