Zammad
Zammad Pricing Plans
Starter
Per Seat / MonthlyBasic plan for small teams
$5€ per agent / month (annual) or$7€ per agent / month (monthly)
Highlights
Email support (8x5, CET)
Channels: Email, Web Form, SMS
Data center in Germany, SSL encryption
Key Features
Email support
Phone support
Service Level Agreements (SLAs)
Knowledge Base
Two-factor authentication (2FA)
Unlimited agents
Attachment size (10 MB)
Storage (10 GB)
Professional
Per Seat / MonthlyAdvanced features for growing teams
$15€ per agent / month (annual) or$17€ per agent / month (monthly)
Highlights
Email support (8x5, CET)
Service Level Agreements (SLAs)
Knowledge Base (monolingual)
Key Features
Email support
Phone support
Service Level Agreements (SLAs)
Knowledge Base
Two-factor authentication (2FA)
Unlimited agents
Attachment size (35 MB)
Storage (25 GB)
Plus
Per Seat / MonthlyComprehensive plan for larger teams
$24€ per agent / month (annual) or$26€ per agent / month (monthly)
Highlights
Phone support (8x5, CET)
Core Workflows & SLAs
Knowledge Base (multilingual)
Key Features
Email support
Phone support
Service Level Agreements (SLAs)
Knowledge Base
Two-factor authentication (2FA)
Unlimited agents
Attachment size (50 MB)
Storage (50 GB)
Business
AnnuallyFor organizations needing dedicated support
$2,999€ per year
Highlights
Email support
Bug escalations
Security advisories
Key Features
Email support
Phone support
Service Level Agreements (SLAs)
Knowledge Base
Two-factor authentication (2FA)
Unlimited agents
Attachment size
Storage
Enterprise
AnnuallyCustom solutions for large enterprises
$5,999€ per year
Highlights
Email and phone support
Initial assessment
Security advisories
Key Features
Email support
Phone support
Service Level Agreements (SLAs)
Knowledge Base
Two-factor authentication (2FA)
Unlimited agents
Attachment size
Storage
Corporation
AnnuallyPremium support for large corporations
$9,999€ per year
Highlights
Email and phone support
Initial assessment
10% discount on additional services
Key Features
Email support
Phone support
Service Level Agreements (SLAs)
Knowledge Base
Two-factor authentication (2FA)
Unlimited agents
Attachment size
Storage