Cireson
Cireson Pricing Plans
Microsoft Teams Ticketing
Per Agent / MonthFor Teams users needing ticketing
$26 USD
Highlights
Tikit in Teams
Ticket Creation from Teams Chat
Role-Based Security
24x7 Access to Knowledge Base
Key Features
Unlimited end users
1 Team allowed
Tikit Virtual Agent in Teams
Ticket Creation in Teams
Teams Notifications
Teams iOS & Android Compatible
Single Sign-On
Add Tikit to One Team
Custom Categories
Support Groups
Language Localization
Basic Reporting
Support Offerings: Knowledge Base & Community Support
Trial period
Microsoft 365 Service Desk
Per Agent / MonthFor advanced service desk needs
$39 USD
Highlights
Teams Ticketing plus...
AI-Powered Ticket Deflection
Multi-Department Support
Chat & Email Support
Key Features
Unlimited end users
Unlimited Teams allowed
Tikit Agent Portal
Tikit Requestor Portal
Ticket Creation from Email
Add Tikit to Unlimited Teams
Multi-Response KB Articles
Ticket Templates
Tasks & Approvals
Custom Views
Service Level Agreements
AI Cognitive Services
Microsoft Cloud Integrations
Support Offerings: Chat and Email Support
Trial period
Microsoft 365 ITSM
Per Agent / MonthFor centralized service delivery
$49 USD
Highlights
AI-Powered Service Catalog
Ticket Lifecycles
Multi-Department Mailboxes
Support Offerings: Dedicated Customer Success Manager
Key Features
Unlimited end users
Unlimited Teams allowed
AI-Powered Service Catalog
Ticket Lifecycles
Templates w/ Custom Forms
Multi-Response Custom Forms
Notification Center
My Work & My Group Work
Collaborators & Affected Users
Relating Tickets
Merging Tickets
Satisfaction Surveys
Tags & Filters
AI Cognitive Services
Resolution Note
Microsoft Cloud Integrations
Support Offerings: Dedicated Customer Success Manager
Trial period