MiaRec
MiaRec Pricing Plans
Automated QA
Per User / MonthlyFor contact center QA managers
$50 /user/month
Highlights
Automatically evaluates interactions against QA standards
Helps pinpoint performance gaps
Delivers targeted coaching
Boosts agent consistency
Key Features
Performance evaluation
Coaching tools
Scalability
Custom insights
Call Reason Detection
AI-powered quality assurance
Custom
Key Features
Performance evaluation
Coaching tools
Scalability
Custom insights
CX Intelligence
For customer insights and satisfaction
Custom
Highlights
Reveals customer sentiments
Improves satisfaction
Reduces churn
Provides actionable insights
Key Features
Performance evaluation
Coaching tools
Scalability
Customer Satisfaction metrics
Net Promoter Score
Churn Risk analysis
AI Call Summary
Revenue Intelligence
For sales performance insights
Custom
Highlights
Identifies buying intent
Overcomes objections
Recovers lost deals
Provides sales performance insights
Key Features
Performance evaluation
Coaching tools
Scalability
Lead scoring
Buying signals
AI Call Summary
Ask AI
Instant insights from data
Custom
Key Features
Performance evaluation
Coaching tools
Scalability
Natural language processing
Auto Redaction
Per User / MonthlyFor data privacy compliance
$15 /user/month
Highlights
Automatically removes sensitive data
Ensures safe conversation analysis
Protects PII/PCI/PHI
Key Features
Performance evaluation
Coaching tools
Scalability
Data privacy features
Screen Recording
Per User / MonthlyFor complete call visibility
$25 /user/month
Highlights
Captures agent's screen
Provides time-synced visibility
Identifies workflow bottlenecks
Key Features
Performance evaluation
Coaching tools
Scalability
Screen capture features