PagerDuty
PagerDuty Pricing Plans
Free
Per MonthFor small teams starting out
Free
Highlights
100/month international phone/SMS notifications included
1 On-call Schedule
1 Escalation Policy
API Calls Included
No maintenance windows ever
Key Features
Users
International phone/SMS notifications
On-call schedules
Escalation policies
Custom incident types
External status page subscribers
Basic Chat Experience
Advanced features
Professional
Per Seat / MonthlyFor teams needing incident response
$25 per user /month
Highlights
Basic Chat Experience (Slack, Microsoft Teams)
External Status Page (up to 250 subscribers)
2 Teams
SSO
Email support
Key Features
Users
International phone/SMS notifications
On-call schedules
Escalation policies
Custom incident types
External status page subscribers
Basic Chat Experience
Advanced features
Business
Per Seat / MonthlyFor growing teams needing customization
$49 per user /month
Highlights
Up to 3 custom Incident Types
Internal Status Pages
Advanced ITSM integrations
PagerDuty Advance (5,000 one-time credits)
Email support
Key Features
Users
International phone/SMS notifications
On-call schedules
Escalation policies
Custom incident types
External status page subscribers
Basic Chat Experience
Advanced features
Enterprise
For comprehensive incident management
Custom
Highlights
Full Chat Experience with Premium Slack Actions
10 custom Incident Roles
Up to 100 Custom Incident Types
Post-Incident Reviews
Bi-directional Custom Field Sync with ServiceNow
Key Features
Users
International phone/SMS notifications
On-call schedules
Escalation policies
Custom incident types
External status page subscribers
Basic Chat Experience
Advanced features