3) Ground Customer Relationships in Value for Retention and Growth
Strong Value Selling Platforms help prospects mature in their understanding of how your services and offerings uniquely unlock value for their business as they go through the buying cycle. Accumulated quantitative and qualitative data, gathered and updated by sales teams in CRM systems as the buyer progresses, becomes a steady stream of “aha” moments the buyer not only participates in, but enriches. While the buying experience is made seamless via streamlined collaboration across functions, the customer’s understanding of specific use cases and financial impact to their business improves; giving them the ability to articulate rationale for purchasing. Now, your relationships begin and mature based on clear and aligned expected outcomes, and success is measured to that criteria. Additionally, your ability to pivot when needed increases so you can better retain and grow business.
With the right platform, sales teams automatically elevate discussions beyond features and benefits and can demonstrate your unique value proposition in a compelling way from the get-go. Value then directs everything – from pricing and implementation to service and relationship health and renewals.
When a business’ value proposition aligns with its customer, its closing rate speed increases up to 15% and its closing ratio improves by between 30% and 44%. Get it right and you’ll be converting value into compelling new reasons for your customer to buy from you.” Colleen Francis Owner, Engage Selling Solutions
Not all Value Selling Platforms are created equal. The key is to choose one that can simply and consistently connect the dots across your existing sales stack to communicate value. More important, it must be easy to adopt. You can pull together some data and value calculation formulas in a spreadsheet and try to do it yourself. But you still must train your sales teams how to use it, where to store inputs, and figure out how to integrate that into your sales methodology and into your systems of record. Even with a value team, this is ambitious and less likely to accelerate and close more deals for your day-to-day sales teams. In short, harder to scale.
What to look for:
A reputable Value Selling Platform provider works with you to “start from where you are,” whether that is a fully developed model and spreadsheet of data, a data point or two, ground zero, or somewhere in between. From there, they help you build out the entire model approach/calculations to fit your business, set up and deploy the applications and tools your sales and marketing teams will use, and then quickly enable. Then, all teams are prepared to ask the questions that drive value stories for your prospects and customers.
ValueCore, a groundbreaker in the Value Selling software platform space since 2012, has an impressive client list including Palo Alto Networks, TriNet, Verizon, Allstate, LaunchDarkly, Vivun, Tipalti, and more…. We recently shortlisted them for a leading SaaS company with an existing ROI model who needed a sophisticated, easy to use platform that could seamlessly integrate into multiple data sources and CRM platforms, and one that would strengthen solution selling performance.
We found some strong performers in our research. ValueCore stood out for their strength in enabling true 360-degree value selling and customer experience throughout every stage of the buyer journey:
- Dynamic and interactive lead gen, and nurturing through maturity tools in terms of output materials (pain calculators, ROI and TCO tools) – this helps simplify education for the prospects and buyers.
- Excellent prospecting workflows for automatic, compelling content that helps increase conversions.
- Aided discovery solution that ensures sales reps capture proper data during discovery and sync this to CRM systems.
- Collaboration tools to increase buyer “ownership” of the story with strong value messages and multi-year quantification.
- Channel collaboration capability with channel branded UI to enable scale via channel sales.
- Automated customer success tools for value realized to avoid churn and grow business.
- Robust self-service capabilities, enabling value practitioners to deploy models and rich PowerPoint or GoogleSlides presentations in their platform easily
- Impressive analytics
Across capability, integration, development, implementation, and ongoing administration, ValueCore demonstrated they could quickly stand up a platform that was unique to the business, which sells to multiple verticals, geographies, and personas. Backed by a team of value practitioners, product marketers, sales professionals, product managers, and technology architects from leading Fortune 500 software and consulting companies, their expertise and approach were impressive.
As you search for a Value Selling Platform, it is important to have a clear view of where your sales cycles are slowing down, where the gaps are in your ability to sell value and retain customers, and the available data you have with which to start value calculations. A platform like ValueCore will guide and help you build the right value selling tools to help ensure you hit the mark for better performance from your sales methodology, strengthen customer relationships, consistently demonstrate your unique value, and improve retention and growth.
Suggested Read: Value-Based Selling: 5 Ways to Sell Value Rather Than Price