Selling value is one obstacle that most of the sales reps face. It is challenging but not impossible
What is Value-Based Selling?
Value-based selling is the art and science of getting customers excited about the outcomes your products and services can deliver for them. This approach helps you avoid getting stuck in the weeds of positioning your products through the usual competitive price and feature comparisons. Value-based selling focuses on demonstrating and quantifying how purchasing and implementing your solutions will make the customer’s daily work better, with emphasis on tangible outcomes like:
- Increasing top-line revenue
- Reducing cost
- Operating more efficiently
- Shortening sales and other key business cycles
- Improving customer satisfaction and retention
- Mitigating risk
Benefits of Value-based selling:
When you utilize your customer’s own data to show them how they can use your products to realize these tangible benefits and quantify how large those benefits can be, you:
- Secure the customer’s attention and interest while generating excitement about your solutions
- Equip your advocate to sell internally on your behalf
- Immediately differentiate yourself, your company, and your solutions, separating you from your competition
- Get to decision-makers more quickly
- Shift focus away from the same-old, same-old feature/ price comparisons during the sales process
- Improve win ratios
That all sounds great, right? But how to do it? Here’s a high-level five-step plan you can use to roll out value-based selling for your sales organization:
Suggested Read: How to Build a Value-Based ROI Presentation
Quantify prospect pain drivers
You know your target market, the pain points your products have helped existing customers address, and the value those customers derive from your products. Break the drivers of that value down into questions your sales team can ask during the discovery process that are designed to produce quantifiable answers. For example, an invoice automation vendor might ask its customer:
- How many invoices do you send per month?
- What is the average invoice amount?
- What percent is paid on time?
With this information, you could help your customer understand how much extra cash they could collect per month by improving collection rates by 20%.
Train on structured sales discovery process
Build and train your sales team on a structured discovery process centered around the pain driver questions. It is important to conduct discovery in a way that draws your customers and prospects into the process as partners by showing you understand their pains, offering relevant industry data that help determine how much their pain is likely costing them, and making sure they take ownership of the data:
Leverage Value ROI Platform to crunch your numbers
Use tools from VisualizeROI to crunch the data and transform the answers into compelling visualizations (charts, graphs, images, etc.) of the current pains your customers have and the potential future rewards your products can deliver by addressing those pains. Circle back with your key contacts to confirm they still buy into and take ownership of the data and results, and adjust as necessary.
Deploy Visualizations in the sales process
Deploy your visualizations throughout the sales process in communications, sales presentations, value propositions, and proposals, maintaining focus on the value you can help your customer achieve and drive the sale to a successful outcome. Always be attuned to your audience: personalize content to the interests, needs, and pains of different customer stakeholders. For example, C-level executives and departmental operations managers are likely to be focused on different outcomes.
Implement value in your business reviews
Implement regular (we recommend quarterly) business reviews with your customers to verify results and identify new metrics to add into your value questions and formulas.